Return Policy
Change-of-mind handling fees and transport
For approved change-of-mind requests, the handling/restocking charge is S$50 per item for a return or S$30 per item for an exchange. These are separate charges for the applicable request, not transport charges.
Collection and re-delivery are quoted separately. Customer approval of the transport quotation is required before booking. A customer drop-off does not incur a collection charge.
Faulty, incorrect or damaged-on-arrival items are assessed separately. The change-of-mind handling fees are not applied automatically to these cases. Relevant supplier coverage is checked before service arrangements are made.
Return and refund arrangements
Merchandise can be brought back to the Lioncity Company Warehouse from 9am-6pm from Monday to Saturday (excluding public holidays) together with proof of purchase within seven (7) days of purchase. Lioncity can decide to reject an item if they are deemed unfit for refund. For approved change-of-mind returns, the handling/restocking charge stated above applies.
Should transportation be required, collection is quoted separately and booked after customer approval. The cheque for the refunded items will be presented to the customer at the item pick-up location only if transportation services have been ordered by the customer from Lioncity Company and the agreed charges paid for by the customer, or at the Lioncity Company Warehouse when the item is brought back for a refund. Customers will have to sign some documents in receipt of the cheque refund.
All refunds for orders paid for via cash/cheque on delivery can be collected in the form of a cheque from the Lioncity Company office. Customers have to be present personally to receive and sign for the refund cheques with photo identification. There will be strictly no mailing out of refund cheques.
Should the customer be unable to be present for the refund collection, a representative may be sent with a letter of authorisation containing the representative's full name and I/C number and signed by the customer. The representative's I/C and customer's I/C have to be presented for verification purposes.
Should you have made the initial payment through online credit card payment, you should return the products for refund via the above-mentioned return methods, and allow 5-7 working days for the refund amount to be credited to your account.
If you have made the initial payment through your PayPal account, you should return the products for refund via the above-mentioned return methods. The amount will be credited back to your PayPal account within 1 working day after receipt of the returned product.
Refund of payments made via the DBS/POSB 0% Interest-Free Online Instalment Payment Plan (IPP) are subjected to approval from DBS Bank. No refunds in cash or cheque will be issued by Lioncity Company on orders paid via the IPP. Additional charges may be levied by DBS Bank should DBS Bank approve your refund request. Payment via the IPP constitutes your acceptance that you have entered into a payment agreement with DBS Bank, on a interest-free loan furnished by DBS Bank. Lioncity Company accepts no responsibility over the approval, denial or any outcomes whatsoever pertaining to the refund requests made by you to DBS Bank for orders paid via the IPP.
