Product Warranty Information

Review draft: Items marked “Merchant confirmation required” must be checked before publishing this revised guide.

1. Warranty provider and coverage

Some products have warranties administered directly by their supplier or manufacturer. Check the warranty documentation supplied with your product to identify the service provider and the terms applicable to your model.

Our published Product Terms and Policies describe standard coverage for the main mechanical unit, electrical hardware and factory manufacturing defects, unless the manufacturer explicitly states otherwise. The duration table below is a reference; duration alone does not confirm which parts, labour or service costs are covered.

Merchant confirmation required: identify the supplier or manufacturer administering each brand's warranty, its verified service contact, model-specific eligibility, registration requirements and the warranty start date.

2. Coverage limitations and exclusions

Our published Product Terms and Policies exclude regular maintenance, cleaning and consumable wear-and-tear parts that naturally deplete through normal operation, unless the manufacturer explicitly states otherwise. Examples listed there include water filter cartridges, air purifier HEPA filters, internal batteries, rubber seals, gaskets and vacuum bags.

For any other exclusion, check the specific supplier or manufacturer's warranty documentation. This guide does not add blanket exclusions for every brand.

Merchant confirmation required: verify model-specific exclusions and whether an extended component warranty includes labour, transport or other service costs.

3. Preparing a warranty enquiry

1. Have your order number or proof of purchase, brand, model, serial number and purchase date ready.
2. Describe the fault and provide clear photos or a short video where practical and safe.
3. For a supplier-administered warranty, use the service route specified in the product's warranty documents. If you cannot identify the provider or need purchase information, contact Lion City Company using the details below.
4. Ask the responsible service provider for assessment instructions before transporting the appliance or booking a technician. Confirm whether service is on-site or at a service centre and which costs, if any, are covered.
5. Obtain case-specific confirmation of the assessment outcome, repair arrangements, parts availability and expected timing from the service provider.

This guide does not promise collection, re-delivery, on-site visits, loan appliances or a fixed assessment or repair deadline.

Merchant confirmation required: approve the supplier-first enquiry process and specify any assistance Lion City Company actually provides.

4. Replacement parts

For supplier-administered repairs, confirm the replacement-parts specification and availability with the responsible supplier or authorised service centre. A universal genuine-parts or original-equipment manufacturer (OEM) parts guarantee has not been verified for every brand.

Merchant confirmation required: obtain each provider's genuine/OEM parts policy, any alternatives used, parts lead times, warranty on replacement parts and treatment of removed parts. Do not promise these details until verified.

5. Installation and optional services

Refer to the accepted installation quotation for the work included in your order. Our published installation terms exclude electrical/lighting work, graphic painting/signage, plants and other items not mentioned in the quotation, as well as building-management or authority submissions and PE/QP endorsements and submissions. They also state that additional requested work is chargeable.

This guide does not confirm that removal, reinstallation, new wiring, piping, transport or service visits are included in a product warranty. Check the applicable quotation and warranty documentation before making arrangements.

Merchant confirmation required: approve a written quotation and customer-approval process for optional or out-of-warranty work before booking technicians or transport. Confirm supplier-covered costs first. Verify any installer requirements with the relevant manufacturer rather than assuming installation by another party automatically invalidates warranty.

6. Published Lion City Company contact details

For purchase information or help identifying the relevant warranty provider, use our published general contact details:

• Email: enquire@lioncityco.com
• Hotline: +65 6748 3367
• WhatsApp: +65 8980 3366 or +65 8933 8552
• Main office: 656 Geylang Road, Singapore 389586, beside Lorong 40.
• Published office hours: Monday–Friday 9:00am–6:00pm; Saturday 9:00am–1:00pm; closed Sundays and public holidays.

These details are published on our contact page. Office hours are not a guaranteed warranty response time.

Merchant confirmation required: confirm which of these general channels should handle warranty enquiries. Have a Singapore-qualified adviser review any proposed limits on company responsibility or customer charges separately before publication.

Brand Warranty Duration Reference Table

The existing duration entries are retained below. Check the product-specific Singapore warranty documentation for coverage and service arrangements; linked brand websites may refer to other markets.

*Information subject to changes without prior notice.