Product Terms And Policies

1. Return Policy

Lion City Company will be glad to accept approved change-of-mind returns for items that weren't customized or on sale within 7 days of purchase. Items to be returned should be unused, undamaged, in a resalable condition and with its original packaging fully intact. Lion City Company has the full discretion to decide whether any item is in a condition suitable for return and reserves the right to reject any returns if they are deemed unfit.

For an approved change-of-mind return, a handling/restocking charge of S$50 per item applies. This is not a transport charge.

Collection and re-delivery are quoted separately. Customer approval of the transport quotation is required before booking. A customer drop-off does not incur a collection charge.

Faulty, incorrect or damaged-on-arrival items are assessed separately. The change-of-mind handling fees are not applied automatically to these cases. Relevant supplier coverage is checked before service arrangements are made.

2. Exchange Policy

Products can be exchanged for products which are of equal or greater price value within 7 days of purchase. The conditions for an approved change-of-mind exchange are the same as those for a change-of-mind return. A handling/restocking charge of S$30 per item applies to an approved change-of-mind exchange, rather than the S$50 return charge. Transport is quoted separately and requires customer approval before booking. Should the customer choose to exchange the existing merchandise for another model bearing a higher price, the customer will be required to top-up the difference in price.

3. Refund Policy

Merchandise can be brought back to the Lion City Company Warehouse from 9am-6pm from Monday to Saturday (excluding public holidays) together with proof of purchase within seven (7) days of purchase. Lion City can decide to reject an item if they are deemed unfit for refund. For approved change-of-mind returns, the S$50 per-item handling/restocking charge stated above applies.

Should transportation be required, collection is quoted separately and booked after customer approval. The cheque for the refunded items will be presented to the customer at the item pick-up location only if transportation services have been ordered by the customer from Lion City Company and the agreed charges paid for by the customer, or at the Lion City Company Warehouse when the item is brought back for a refund. Customers will have to sign some documents in receipt of the cheque refund.

All refunds for orders paid for via cash/cheque on delivery can be collected in the form of a cheque from the Lion City Company office. Customers have to be present personally to receive and sign for the refund cheques with photo identification. There will be strictly no mailing out of refund cheques.

Should the customer be unable to be present for the refund collection, a representative may be sent with a letter of authorization containing the representative's full name and I/C number and signed by the customer. The representative's I/C and customer's I/C have to be presented for verification purposes.

For payments made by online credit card or PayPal, please use the return methods described above. There are two stages to an electronic refund: Lion City Company issues the approved refund, then the bank or payment provider processes the credit to your account. The date a refund is issued is not necessarily the date the funds become available. Credit timing depends on the payment method and the bank or payment provider; this page does not guarantee credit within a fixed number of working days. For a refund-status enquiry, please provide your order number when contacting Lion City Company.

Refunds made via the DBS/POSB 0% Interest-Free Online Installment Payment Plan (IPP) are subjected to approval from DBS Bank. No refunds in cash or cheque will be issued by Lion City Company on orders paid via the IPP. Additional charges may be levied by DBS Bank should DBS Bank approve your refund request. Payment via the IPP constitutes your acceptance that you have entered into a payment agreement with DBS Bank on an interest-free loan furnished by DBS Bank. Lion City Company accepts no responsibility over the approval, denial or any outcomes whatsoever pertaining to the refund requests made by you to DBS Bank for orders paid via the IPP.

Clearance and customized items are strictly non-refundable.

Scope of Warranty Coverage & Consumables

Unless explicitly stated otherwise by the specific manufacturer, all standard product warranties listed across our store apply strictly to the main mechanical unit, electrical hardware, and factory manufacturing defects.

Warranty coverage does not extend to regular maintenance, cleaning, or consumable wear-and-tear parts that naturally deplete through normal operation. This includes, but is not limited to: water filter cartridges, air purifier HEPA filters, internal batteries, rubber seals, gaskets, and vacuum bags. Replacement of these items is the standard responsibility of the product owner.

5. Promotion Policy

Lion City Company reserves the right to withdraw or amend any offer at any time. All promotions are only available while stocks last.

6. Prices

Pricing, Indent Items, and Availability: All prices are subject to change without notice due to supplier volatility. For specialized, enterprise, or "indent-only" items, pricing and availability are subject to final verification with the manufacturer at the time of processing. If a product's correct price is higher than our stated price, or if the item is no longer available, we will, at our discretion, either contact you for instructions (such as a top-up) before dispatch or cancel your order and notify you of such cancellation.

7. Terms & Conditions for any Installation and Service Charges:

Please note that the proposed quotation does not include electrical/lighting work, graphic painting/signage, plants or other items not mentioned herein.

Exclusions:

• Any form of submission to Building Management and relevant authorities
• PE and QP endorsement and submission Special ordered item

Strictly no returns/excludes or cancellation once order is issued. We will ensure accuracy in billing. Any additional works requested in the course of work are chargeable & shall be deemed as confirmed variation orders.